All RUIYONG HOBBY products are sold under this warranty and disclaimer. 
RADIO CONTROLLED CARS, AIRPLANES, HELICOPTERS, AND ALL RELATED PRODUCTS ARE NOT TOYS AND SHOULD BE HANDLED WITH GREAT CARE. 
We DO NOT accept any responsibility for crash damages; pre-flight procedures and methods should be taken prior to flight to check the functionality of all components.
We DO NOT accept any responsibility for improper installation of our products.
The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection to all items sold or distributed by RUIYONGHOBBY.com.
The user is required to read all instruction manuals and follow the manufacturer guidelines. RUIYONGHOBBY.com DOES NOT accept any responsibility for injury, crashes, damages, loss of accessories, parts and materials that occur during the use of any radio-controlled models. Excessive awareness and care should be taken when using RC products. If you have questions or concerns,  call our support lines at 646-496-2055 Monday- Friday (10:30 a.m. to 18:00 p.m. PST) 

 

Defected Items
Please contact the Customer Service Department at the numbers listed above to return a defective item for replacement. We cannot be held responsible for shipments that are returned back to us without an RESERVE. We reserve the rights to allow the return of defected merchandise back from the customer at customer's shipping expense. If we deem that the merchandise has been used, crashed, abused, misused or modified in any form, an exchange, replacement, or refund will not be processed. 

Lithium Polymer (LiPo) Battery Disclaimer & Warnings
By purchasing and using lipo batteries purchased from RUIYONG HOBBY, the buyer and user assumes all risks associated with using the product. You must read the safety instructions and warnings before charging/discharging your lipo batteries. Manufacturers, distributors and retailers assume no liability for failure to comply with the warnings and safety guideline when using lipo battery. Before operating lipo battery, please read and comply to ALL Lithium Polymer (LiPo) Battery Warnings.

Return & Exchange 
We will accept the returns of merchandise that were purchased from RUIYONGHOBBY.com within 30 days of receiving the items. We are subject to only one exchange per item purchased. Customers must contact before shipping merchandise back to us.We cannot be held responsible for shipments that are returned back to us without contact us.  Finally, customers must agree to the following in order to ship merchandise back to us: 
1) Return shipping is the responsibility of the customer.
2) We recommend that you obtain a return tracking number. 
3) We are NOT responsible for lost packages.
4) We DO NOT reimburse return shipping costs or refund shipping costs.
5) The merchandise MUST BE in its unused condition AND in its original packaging (cannot be glued or tampered with in any fashion).
6) Return a copy of your invoice and a brief description of the reasons for the return or exchange.
7) All returns are subject to 15% restocking fee.

Required Verification Information
In order to protect the customer from any suspicious fraudulent conditions, we will attempt to contact them via e-mail and phone for verification information. This may include a copy of ID (covering all displayed information except first/last name) AND credit card (covering all displayed information except last 4 digits of credit card number and first/last name) OR a 6 digit approval number assigned by credit card issuer for every individual purchase. The customer will have 10 days to respond with the verification information after NitroRCX.com has attempted to contact the consumer.

Verification on Orders
As a web based company we understand the need and importance of security. Particular orders are subject to be placed on hold with release pending verification. Any order placed on hold will be immediately contacted with further detail. This may include something as simple as verifying the billing address listed on the order. Once contacted regarding an order with needed verification, a customer will have 10 days to contact us with any additional information.

Missing / Received Wrong Item in Order
Please contact the Customer Service Department immediately through our Online Ticket System upon receiving the order or call our support lines at 562-949-9860 Monday - Friday (9:30 a.m. to 5:00 p.m. PST)

Payments

• Visa

• Master Card

• paypal

If you have any concerns regarding orders or placing an order via the internet, please call us : 646-496-2055

International Order
ruiyonghobby.com currently doesn't offer international shipping .

Change / Cancel Order
You may make changes or cancel your order only if it has not been processed for packaging and shipment. Once your order has been packed and shipped, we cannot make any changes.
To make changes to your order please contact our Customer Service Department at: 646-496-2055
 

Price & Terms
Price, specification, and terms are subject to change without notice. The use of any discount offers such as coupon codes only apply to products and do not include or apply to sales tax and shipping fees. We are not responsible for typography or photography errors. Shipping charges are non-refundable and customer will be responsible for return shipping costs. We reserve the rights to refuse service to anyone.

Processing Time
You can expect your order to be processed within 1 to 2 business days (Monday - Friday, 12:00AM - 5:00PM PST), provided the items are in stock and there are no problems with the payment verification. We do not guarantee same day shipping. Orders will not be processed on weekends and holidays.

 

Backorders / Preorders 
We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Your credit card will be charged only when your order is processed. 
Orders containing combinations of pre-order items and in stock merchandise may be broken into separate shipments, yet are under the same order and transaction. Items on backorder will ship as soon as the merchandise becomes available. Shipping charges will apply to each of the shipments independently.
From time to time, RUIYONGHOBBY.com will offer special promotional items with preorder/backorder. Due to limited availability, these promotions can only be offered while supplies last.

 

Shipping Information
All items are shipped from our facilities once order processing and packaging is completed; this would take usually one to two business days. 

Tracking Number
 we will send an e-mail registered to the order (provided the email address submitted with the order is accurate) with a UPS or USPS tracking number and delivery address information soon as your package has began the shipping process. 

 

Shipping Damage Portion
In the event that something happens to your order throughout the shipping process, we possess the resources to have the issue taken care of for you. If your package arrives damaged due to shipping, we are able to contact UPS and file a damage claim. If the order is lost during shipment, we are able to file a similar claim, a lost package claim. 
We will contact UPS for our customers and handle everything. Please understand, we must wait for the claim to be finalized by UPS before we can take any further action. We understand the importance of our customers receiving their orders in a timely and safe manner. We will do everything we can to stress the importance and urgency of having all claims done as quickly as possible when dealing with UPS.

 

We reserve the right to amend this policy without further notification(s).